Zellous Audio

If you're not happy with your product or simply change your mind, you must provide us with notice of cancellation within 14 days of delivery to receive a refund.

We're happy for you to unpack the device and inspect it properly as you would have, had you bought the item from a shop. However, if you have used it beyond this (including, but not limited to, switching the device on and registering it), this may have a knock on effect on our ability to sell it to someone else and so where the value of the product is reduced by your use, we may only make a partial refund (equal to such reduced value) or subsequently charge you for the reduction in value.

Where you have not used the product and it is returned in the original packaging (with all security seals still intact) you will receive a full refund.

Please email sayed@zellousaudio.com with your order reference and reason. We will issue an RMA number and confirm details of where the products should be sent.

Please do not deface the retail packaging of the product as this may affect the resell value of the product and the value of your refund.

Please enclose the email with RMA confirmation with your product.

When you return the goods, please use a tracked delivery service and make sure you have appropriate insurance cover, as we will be unable to refund missing items or that have been damaged in transit. Return carriage charges are not covered by Zellous Audio.

Zellous Audio is not obliged to refund your purchase until the goods have been received into our warehouse and checked.

We will contact you upon receipt of the returned items to arrange the refund.

Your refund will be made within 14 days after the item has been received.

Our 14 day cancellation policy also applies to any additional unused services you may have ordered.

If your order includes any additional services such as delivery charges and such service has been carried out, then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for any such additional services.

You may not return a Product and claim a refund if the Product concerned is Software which we supplied to you sealed and unused and you have broken the seal.

As a consumer, you have legal rights in relation to products that are faulty or not as expected. We're under a legal duty to supply products that meet the requirements to be of satisfactory quality, fit for purpose and as expected. We'll offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights. If you have received a product that is faulty, you must notify us by email 

sayed@zellousaudio.com straight away. We will then arrange the best way to return the product and inspect it.

If there is a problem with your product during the warranty period then please email sayed@zellousaudio.com to tell us about the problem. We will then let you know the best course of action.

Company number: 12773705